Frequently Asked Questions
How do I book an appointment?
Telehealth visits are available to self-schedule 24/7 through "Schedule Appointment" button. There is often additional availability so please inquire if you need an urgent appointment or alternative time.
Do you accept health insurance?
Yes! Jennifer is partnered with Wildflower to provide CIGNA covered visits. You can request CIGNA approval here. Jennifer is also an approved non-network provider for Tricare East and a Superbill will be provided to pursue reimbursement of your visit fee. For other plans, visits are self-pay and a Superbill will be provided for you to request reimbursement. Alternatively, for some plans out-of-network billing is available. Please text us at 864-309-0223 for more info.
Do you provide Superbills for visits not covered directly by insurance?
Yes! For all self-pay visits, a Superbill can be provided with medical coding to file with your insurance carrier or health sharing plan for possible reimbursement.
What payment types are accepted for services?
We accept all major credit cards, FSA/HSA cards and Apple Pay via Stripe. Payment plans are also available through Stripe.
What is your cancellation policy?
For cancellations >24 hours before scheduled time, a one time courtesy will be given to reschedule to another available time or you may receive a full refund less any payment processing fees.
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For cancellations <24 hours before scheduled time, you are responsible for a $50 cancellation fee whether self-pay or insurance pre-approved. Card on file will be charged or you will be invoiced for any balance due.
For no-shows, you are responsible for full visit fee and there are no refunds.
What is your service area?
​Service availability is determined by State licensure and scope of practice. The Provider is APRN licensed in Colorado, Florida, Idaho, Iowa, Nebraska, New Mexico, South Carolina and Texas.
What do I need to do before my visit?
After you choose your preferred appointment date and time, you will be sent a consent and intake forms through the secure patient portal. Please complete at your earliest convenience and these need to be received back by 24 hours before your scheduled visit at the latest. You will also be invoiced for your visit fee if applicable and payment in full is due 24 hours before your scheduled visit.