top of page

Financial Policy

All visits are fee for service unless pre-approved through The Lactation Network for insurance coverage. HSA/FSA cards are accepted unless prohibited by your plan or a Superbill can be provided for you to submit for reimbursement from your insurance company. 

Deposits, Booking Fees and Visit Fees

Full payment is due at time of booking and a credit card on file (through Stripe) is required for all self-pay visits. Appointment day/time is not guaranteed until full payment is received. 

After Hours Visits

Availability for after-hours visits is limited. You may request an after hours visit and addition fee will apply whether self-pay or insurance pre-approved through TLN.

After Hours Telehealth: Mon - Thurs 06:00-09:00 PM (EST) and Weekends 09:00 AM-3:00 PM (EST) - +$25

Medicare/Medicaid and Low Income Families

We strive to provide care for all and do offer a limited number of discounted visits for families with financial challenge. Please inquire if financial constraints are keeping you from seeking care. 

Cancellation and No-Show Policy 

Cancellations >24 hours before scheduled appointment time: Any fees paid will be refunded in full via original payment method minus any processing charges charged by the payment processor (typically 2.9% + $0.30).

Cancellations <24 hours before scheduled appointment time: Cancellation fee is $50. Any fees paid in excess of $50 will be refunded via original payment method. If fees paid are <$50, the balance will be charged to your credit card on file or you will be invoiced if you are a TLN pre-approved client. 

No Shows: There is no refund for telehealth visit no shows. For telehealth visits if you are having difficulty connecting please reach out via contact information below and an alternative way of connecting will be provided. For no shows, your credit card on file will be charged the visit fee or you will be invoiced if you are a TLN pre-approved client.

Concierge Lab Package Cancellation: For cancellation BEFORE labs are drawn, a full refund will be provided. There is no refund after labs have already been drawn. 


J Gerard Nurse Practitioner PLLC



bottom of page